Return and Refund Policy

At Zark Home, we understand that sometimes a product may not be the right fit for your space. If you wish to return an item, we are happy to review requests submitted within 30 days of the delivery date.

Return Conditions

Items must be unused, in their original condition, and returned with the original packaging and any included components. Return requests made after the 30-day period may not be eligible for approval.

We do not apply restocking fees to approved returns. Customers are responsible for arranging and covering the cost of return shipping.

Requesting a Return

To begin the process, please contact us at support@zarkhome.com within 30 days of receiving your order. Be sure to include your order number and the item you would like to return.

Please wait for confirmation from our team before sending any parcel back. Returns sent without prior authorization may not be accepted. Once your request has been approved, we will provide the return instructions and return address.

Refund Process

After the returned item has been delivered and inspected, we will confirm whether it meets the return requirements. Approved refunds are issued to the original payment method within 7 business days.

Please note that financial institutions and payment providers may require additional time to process and display the refund in your account.

Exchanges

If you would prefer a different item, please contact our support team with your order number and product information. We will review the request and explain the available options.

Order Cancellation

If you need to cancel an order, we recommend contacting us as soon as possible. Orders can only be cancelled before they enter processing or are dispatched. If an order has already been shipped, you may request a return after delivery in accordance with this policy.

Damaged or Wrong Items

If your order arrives damaged or you receive a product that differs from the one you ordered, please contact us promptly at support@zarkhome.com. To help us review the situation, include clear photographs of the item and its packaging.

Once we have assessed the information, we will arrange an appropriate solution and provide further assistance where needed.

For additional information, please refer to our Terms of Service or contact our customer support team.