At Zark Home, we explain below how personal information is collected, used, retained, and disclosed when you visit zarkhome.com, place an order, or request assistance from our team. This policy applies to details submitted directly by customers as well as technical data generated through interactions with our Shopify storefront.
Details We Receive Through Website Use
Information collected depends on how you interact with our store. When making a purchase or contacting customer service, you may provide your name, email address, billing information, delivery address, purchased items, and the contents of your messages. If you provide a telephone number, we may use it for communications concerning your order or service request.
Website visits may also generate technical records, such as your IP address, device information, and details about the pages or functions accessed. These records help us understand and administer activity on the storefront.
Reasons for Processing Information
Customer information supports the activities required to operate our store. These include confirming and managing purchases, coordinating deliveries, answering enquiries, assessing return requests, arranging authorized refunds, and maintaining transaction records.
Technical records may be used to maintain website operations, investigate technical difficulties, and identify or address improper activity. Information may also be processed for additional purposes where applicable law authorizes or requires it.
Consent and Communication Preferences
When a particular use of personal information requires your consent, we request permission before proceeding with that activity. Customers who opt in to promotional messages can change their preference through the unsubscribe method provided or by contacting our team.
Withdrawing permission for marketing does not prevent us from sending necessary communications concerning an existing purchase, an order update, or a customer service enquiry.
Shopify Platform and Payment Processing
Zark Home operates through Shopify, which supplies the technology supporting our online shop. Information handled through this platform may be subject to Shopify's own privacy practices, alongside the obligations applicable to our store.
For further details, review the Shopify Privacy Policy and the Shopify Terms of Service.
PayPal processes payment authorization for purchases made through our store. Information submitted directly to PayPal is handled under its applicable privacy terms. Never send your financial passwords or account sign-in credentials to Zark Home.
When Information May Be Shared
We may provide relevant information to external providers whose services help us operate the store. Depending on the task, these parties may assist with website hosting, payment handling, parcel delivery, or customer support. Information shared is connected to the work they are engaged to perform.
Disclosure may also occur when necessary to comply with legal requirements, answer lawful requests, or investigate suspected misuse of the website. If the business is transferred or reorganized, relevant records may form part of that transaction, subject to applicable privacy requirements.
Cookies, Browsing Tools, and External Links
Cookies and related technologies are used on our storefront to support website operations, retain certain selections, and enable checkout functions. Available cookie settings can be managed through your browser and any privacy controls offered on our website. Restricting these technologies may prevent some parts of the store from operating as intended.
Information about Shopify's approach to cookies is available in its Shopify Cookies resource. If you follow a link to an external website, that website's own privacy rules apply to your subsequent activity there.
Information Storage and Safeguards
Personal information is retained for the period reasonably required for the purposes described in this policy. This may include completing transactions, addressing disputes, and meeting recordkeeping obligations imposed by law.
We apply measures intended to protect stored information against unauthorized access and other risks. However, electronic transmission and data storage cannot be guaranteed to be entirely risk-free. Depending on the services involved, information may also be handled in countries or regions where privacy laws differ from those in your location.
Requests Concerning Your Personal Information
Depending on the laws that apply to you, you may be entitled to request access to your personal information, ask for inaccurate details to be corrected, request deletion, obtain a copy, or seek restrictions on certain processing activities.
To exercise an applicable right, contact us using the address below. We may request details needed to confirm your identity before handling a request. Certain information may need to be retained where legal or regulatory obligations require it.
Changes to This Policy and Contact Details
This policy may be revised when our information-handling practices or relevant requirements change. The current version published on this page describes our applicable practices.
For questions or requests relating to personal information, email support@zarkhome.com. Website access and purchases are also subject to our Terms of Service.