How long do I have to return an item?
You've got 30 days from delivery to request a return. After that, we can't guarantee approval.
Do you charge restocking fees?
Nope! We don't charge restocking fees on approved returns.
Who pays for return shipping?
That's on you, you'll cover the cost of sending it back.
How do I start a return?
Just email us at support@zarkhome.com within 30 days of getting your order. Let us know your order number and which item you want to return.
Can I send a return without contacting you first?
Please don't! We need to approve your return and send you instructions first. Packages that show up without approval might get turned away.
What condition must returned items be in?
They need to be unused, in original condition, and come back with all the original packaging and bits.
When will I receive my refund?
Once we receive and inspect your return, we'll process your refund to your original payment method within 7 business days.
Can I exchange an item?
Absolutely! Reach out to our team with your order number and product details, and we'll walk you through your options.
Can I cancel my order?
Only before we start processing or ship it out. If it's already on its way, you can submit a return once it arrives.
What should I do if my item arrives damaged?
Get in touch right away and send us some clear photos of the damage and packaging. We'll take care of it.
Do you offer free shipping?
Yes! Free standard shipping for orders within the United States.
What is your order processing time?
We typically process orders within 0–3 business days, Monday through Friday.