Frequently Asked Questions

How long do I have to return an item?

Return requests can be submitted within 30 days of the delivery date. Requests received after this period may not be eligible for approval.

Do you charge restocking fees?

No. Zark Home does not charge restocking fees for approved returns.

Who pays for return shipping?

Customers are responsible for arranging and covering the cost of return shipping.

How do I start a return?

To request a return, please contact us at support@zarkhome.com within 30 days of receiving your order. Include your order number and the item you would like to return.

Can I send a return without contacting you first?

No. Please wait for return approval and instructions before sending any parcel back. Returns sent without prior authorization may not be accepted.

What condition must returned items be in?

Items must be unused, in their original condition, and returned with the original packaging and any included components.

When will I receive my refund?

Approved refunds are issued to the original payment method within 7 business days after the returned item has been received and inspected.

Why has my refund not appeared yet?

Financial institutions and payment providers may require additional time to process and display the refund in your account.

Can I exchange an item?

Yes. Contact our support team with your order number and product information. We will review the request and explain the available options.

Can I cancel my order?

Orders can only be cancelled before they enter processing or are dispatched. If an order has already been shipped, a return request can be submitted after delivery.

What should I do if my item arrives damaged?

Please contact us as soon as possible and provide clear photographs of the item and its packaging. We will review the information and arrange an appropriate solution.

What if I receive the wrong item?

If you receive a product different from the one you ordered, please contact our support team and include photographs of the item received. We will investigate the issue and provide further assistance.

Do you offer free shipping?

Yes. We currently offer free standard shipping within the United States.

What is your order processing time?

Orders are typically processed within 1–3 business days, Monday through Friday.

What is your daily order cut-off time?

Our daily order cut-off time is 2:00 PM EST.

How long does delivery take?

Estimated delivery time is 7–9 business days from the shipment date, Monday through Friday.

Which shipping carriers do you use?

Depending on the destination, parcel size, and service availability, orders may be delivered by USPS, UPS, or FedEx.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

What happens if my delivery is delayed?

Delivery times are estimates and may be affected by weather conditions, carrier volume, holiday periods, address verification procedures, or transportation disruptions. If your order has not arrived within the estimated timeframe, please review the latest tracking updates and allow a few additional business days before contacting support.